Returns & Refunds
RETURNS & REFUNDS POLICY
Last updated: 21 September 2026
Clarikind is a trading name operated by Nassim Bouanani.
Business address:
23 Rue Carle Van Loo
33700 Mérignac
France
Email: contact@clarikind.com
Telephone: +33 6 08 38 10 40
This policy does not limit any mandatory consumer right applicable to your purchase.
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14-DAY CANCELLATION PERIOD
Where applicable consumer law provides a cancellation right for an online purchase, you may notify us that you wish to cancel within 14 days of receiving the goods, without giving a reason.
To exercise this right, contact contact@clarikind.com and provide:
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your order number;
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the product concerned;
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your name; and
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the email address used for the order.
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RETURNING GOODS
After notifying us, eligible goods must be returned without undue delay and no later than 14 days after the cancellation notification.
Please contact us before sending a return. We will provide the correct return address and instructions.
The Clarikind business address is not automatically the return address.
For a change-of-mind return, the customer is responsible for the direct return cost unless Clarikind agrees otherwise or applicable law requires us to cover that cost.
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PRODUCT CONDITION
You may inspect a product as reasonably necessary to establish its nature, characteristics and functioning.
Where legally permitted, we may make a reasonable deduction if unnecessary or excessive handling has reduced the product’s value.
Whenever possible, return the product with its supplied accessories, instructions and packaging.
The absence of original packaging does not automatically remove a mandatory consumer right.
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REFUNDS
Eligible refunds will be made using the original payment method unless another method is expressly agreed.
Where required by law, a cancellation refund will include the price paid and the cost of the least expensive standard delivery option originally offered.
Additional costs resulting from choosing a more expensive delivery method are not refundable unless required by law.
For returned goods, we may wait until we receive the goods or satisfactory evidence that they have been sent back, where legally permitted.
Bank or payment-provider processing times may affect when the amount appears in your account.
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DAMAGED, FAULTY, UNSAFE OR INCORRECT PRODUCTS
If a product arrives damaged, faulty, unsafe, defective, significantly different from its description or different from what you ordered, contact contact@clarikind.com as soon as reasonably possible.
Please provide your order number and, where useful, photographs or other information showing the problem.
Depending on applicable law and the nature of the issue, the appropriate remedy may include repair, replacement, refund or another legally required solution.
Clarikind will cover return costs where applicable law requires us to do so.
Mandatory consumer guarantees are not limited to the 14-day change-of-mind period.
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EXCEPTIONS
Change-of-mind cancellation rights may not apply to certain products where permitted by law, including:
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personalised or custom-made products;
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sealed products unsuitable for return for health or hygiene reasons once unsealed;
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digital content after supply has begun with the customer’s prior agreement and acknowledgment;
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products inseparably mixed with other items after delivery.
An applicable exception will be disclosed before purchase where required.
These exceptions do not remove rights relating to faulty, unsafe, misdescribed or incorrect products.
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CANCELLATION BEFORE DISPATCH
If you wish to cancel before dispatch, contact us immediately.
We will attempt to stop processing, but cancellation cannot be guaranteed once fulfilment has begun.
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CONTACT
Clarikind
23 Rue Carle Van Loo
33700 Mérignac
France
Email: contact@clarikind.com
Telephone: +33 6 08 38 10 40